FEES AND REFUNDS
Angus Knight Institute is entitled to charge fees for services provided to students undertaking training and assessment that leads to a nationally recognised outcome. These charges may be course materials, textbooks, student services and training and assessment services.
Fees payable
Fees are payable when a student has received a confirmation of enrolment. The initial fee payment must be made prior to commencing training. Angus Knight Institute may discontinue training if fees are not paid in accordance with the agreed fee schedule. The current fees and charges for Angus Knight Institute are published on its website.
Replacement of text and training workbooks
Students who require replacement of issued text or training workbooks will be liable for additional charges to cover the cost of replacement. Where a student has purchased a text or training workbooks and subsequently cancels his or her enrolment, Angus Knight Institute will not refund monies for the text unless a written request for a refund is received and we are satisfied that the text is in as-new condition.
REFUND POLICY
The purpose of this policy is to inform students of the process by which a refund may be granted, under what circumstances and to what extent.
The policy applies to all students who pay a fee for training to Angus Knight Institute.
In accordance with the Standards for Registered Training Organisations 2015, and in line with any funding contracts held by the RTO’s, due consideration will be provided to all students in relation to the issuing of a refund.
Course refunds will be considered under the following circumstances:
RTO Initiated Change
Where we have changed a program date, time, location etc and the student is unable to complete their program due to these changes, a full or partial (pro-rata) refund will be offered.
The amount of refund will be subject to the amount of training already completed by the student.
The refund will be paid directly to the nominated bank account of the person/organisation who paid the initial invoice.
Circumstances for refusal of a Refund
Student Initiated Withdrawal
No refund will be provided once a student has enrolled and commenced their training. For the purpose of this policy, the term “commenced their training” is the date the student was sent an email or letter confirming their enrolment into a program.
Specifically, refunds will not be issued under the following circumstances:
- Student changes their mind or does not need to do the course any longer
- Students employment, personal or financial status changes
- Student has commenced training
- Student decides course is “too difficult”
- Student is terminated from course. This may include non-submission of work, behavioural issues or academic misconduct.
Payment Plans/Instalment Payments
Angus Knight Institute offers students the ability to pay their course fees in instalments.
If a student is paying their course fee via a payment plan/ instalments, no refunds will be issued on payments already received. The balance of the course fee will be voided.
Refunds will only be considered where it is required by state or federal law.
Credit Transfer
Refund of feed will be considered where students are granted Credit Transfer for units already completed at other institutions.
Funded Training
If a student has been funded under a State Contract, whereby they have contributed a payment towards their training, we will abide by the prescribed refund policies set out in any signed departmental contract and as detailed below. If there is no guidance regarding refunds in the contract, our organisation Refund Policy will be applied.
Our RTO’s offer funding through its contracts with
| RTO |
Funding Contract |
| Core Industry Training |
Queensland Department of Education, Small Business and Training
Construction Skills Queensland (CSQ) |
| Jigsaw Training Group |
Queensland Department of Education, Small Business and Training |
| Learning Sphere |
Queensland Department of Education, Small Business and Training
NSW Government – Smart and Skilled
Government of Western Australia
ACT Government |
Student Refund Procedure
Any student enquiring requesting a refund will be emailed the Refund Request Form by a member of the Student Support Team.
The form must be completed and signed by the student and returned to Student Support by email. Once the Refund Request Form is received, the following steps will be carried out,
The Refund Request Form will be forwarded to the General Manager or delegate for review. Once a decision has been made, Student Support will be advised. If approved, they will advise the student by email and refund approval will be sent to our accounts department for remittance into the students’ nominated account.
The student should expect to receive the refund amount within 14 business days from the approval date. Details of the processed refund amount will be recorded in the student’s file.
Our Guarantee to Clients
If for any reason Angus Knight Institute is unable to fulfil its service agreement with a student, Angus Knight Institute will issue a full refund for any services not provided. The basis for determining “services not provided” is to be based on the units of competency completed by the student and which can be issued in a statement of attainment at the time the service is terminated.
Limiting fees being paid in advance
Angus Knight Institute acknowledges that it has a responsibility under the Standards for Registered Training Organisations to limit the fees paid by students in advance of the training and assessment services being delivered. To meet our responsibilities, we will accept payment of no more than $1,500 from each student prior to the commencement of the course. This requirement applies regardless of the payment for the fees are being made directly or through a third party.
Following the course commencement, Angus Knight Institute will require payment of additional fees in instalment payments from the student, but only such that at any given time, the total amount required to be paid in advance does not exceed $1,500.
Payment of GST
GST is exempt under section 38-85 GSTR 2003/1 Goods and Services Tax, tax ruling. The ruling explains the supply of a course for ‘professional or trade course’ is a GST-free education course. Where a student is enrolled in a course which is offering units of competency or a whole qualification, the course fees attached to this enrolment will be exempt from the payment of GST.
Miscellaneous Charges
Angus Knight Institute will levy some miscellaneous charges for services. These may include:
- Re-issuing a certificate after it has been initially issued to a student.
- Replacing issued learning materials which the student has lost or damaged
- Re-assessment services
- Photocopy fee
All miscellaneous charges are to be based on a cost recovery basis and are not intended to be a source of profit.
Student complaints about fees or refunds
Students who are unhappy with Angus Knight Institute arrangements for the collection and refunding of tuition fees are entitled to lodge a complaint. This should occur in accordance with Angus Knight Institute complaints processes.
Funded Training Contracts
When a student has been funded under a State Contract and has made payment/s towards their training, Angus Knight Institute will abide by the prescribed refund policies set out in any signed departmental contract between both parties. If there is no guidance regarding refunds in the contract, the Angus Knight Institute Refund Policy will be applied.
Queensland Department of Education, Small Business and Training. Skills Assure
(Certificate 3 Guarantee Program and Higher Level Skills Program)
As per the Angus Knight Institute Refund Policy
Queensland Department of Education, Small Business and Training. Skills Assure
(User Choice Program)
As per the Angus Knight Institute Refund Policy with the additional of:
- Students who withdraw from training delivery that been paid in full (at unit level) has not commenced at the time of their cancellation are eligible for a full refund.
- Students who withdrawn from training delivery during the training delivery of a unit of competency are eligible for a proportionate refund
- If an employer or industry has paid additional fees beyond participant and government contributions a full refund will be paid.
Smart and Skilled Refund Policy
Students are entitled to a full refund of fees if they withdraw prior to commencement of training, or if circumstances occur where we are unable to deliver the training.
Where students have been granted credit transfer or undertaken a course via the RPL process (part or in full), a partial refund of fees will be calculated.
If students withdraw from a course no more than seven days after commencement, we will refund your tuition fee. If you withdraw after seven days, no refund will be issued.
ACT Refund Policy
As per the Angus Knight Institute Refund Policy
WA Refund Policy
Full Refunds
Students who withdraw are entitled to a full refund of the applicable fees where:
- a unit is cancelled or re-scheduled to a time unsuitable to the student
- a student is not given a place due to maximum number of places being reached
- A full refund of fees can be approved at any time by the RTO if a class is cancelled because of declining student numbers, no available lecturer, or due to other circumstances caused by the RTO.
Part Refunds
We are required to set a census/withdrawal date for each unit which is no less than 20% of the way through the period during which that unit is undertaken. Students who withdraw for reasons other than those outlined under full refunds and who lodge a withdrawal form before the census/withdrawal date for a unit will be eligible for a full refund of the course fee for the unit
Pro Rata Refunds
The RTO can approve a pro rata refund of fees and charges at any time during the course of delivery if students withdraw for reasons of personal circumstances beyond their control. In all cases, relevant documentary evidence (for example, medical certificate) is required.
